Terms & Conditions

By using the Club 11:11 website and placing an order, you agree to the following terms and conditions:

• All products are subject to availability.
• Prices, descriptions, and product availability may change without prior notice.
• Club 11:11 reserves the right to cancel or refuse any order due to pricing errors, stock issues, or suspicious activity.
• All website content including images, logos, text, and designs are the intellectual property of Club 11:11.
• Customers are responsible for providing accurate shipping and contact information.
• All disputes shall be governed by the laws of India.

Privacy Policy

At Club 11:11, we respect your privacy and are committed to protecting your personal information.

• We collect personal information such as name, phone number, email address, and shipping address for order processing.
• Payments are securely processed via trusted third-party gateways. We do not store card details.
• Your personal data is never sold or shared with unauthorized third parties.
• We may send order updates or promotional communication. You may opt out at any time.

Return & Exchange Policy

Please review our return and exchange guidelines carefully before making a purchase.

Returns

• Returns are accepted only for damaged, defective, or incorrect products.
• Return requests must be raised within 48 hours of delivery.
• Items must be unused, unwashed, and returned with original tags and packaging.
• Sale or discounted items are non-returnable unless defective.

Exchanges

• Size exchanges are allowed based on product availability.
• Exchange requests must be made within 48 hours of delivery.
• If the requested size is unavailable, store credit may be issued.

Not Eligible for Return or Exchange

• Used or washed items
• Products without original tags or packaging
• Custom or limited-edition products (if applicable)